Privacy Policy

Last updated: October 01, 2025

At Boath House, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit www.boathhouse.co.uk, make an enquiry, use our live chat, or book a stay with us.

Who we are

Boath House is operated by:

Foxglove Collection Ltd (trading as Boath House Hotel) 
Boath House Hotel, Auldearn, Nairn, Highland, IV12 5TE, United Kingdom 
Registered in Scotland, Company No: 15947017
VAT: [insert]

Contact: info@boathhouse.co.uk

We are the “data controller” of your personal data under UK GDPR.

Information We Collect

Bookings – managed securely through our partner Cloudbeds, including payment processing. Boath House does not store card details. (See Cloudbeds Privacy Policy).‍
Enquiry forms – details you provide (such as name, email, message). Stored in Webflow, our website provider.
Live chat (Tidio) – if you use our chat, we may collect your name, email, and message. Tidio processes this data on our behalf. If you subscribe to a newsletter via chat, we only use your email with your consent.
Website usage data – IP address, device type, browsing behaviour, via Google Analytics and Google Tag Manager.
Location data – when you use our embedded Google Maps feature.
Future marketing data – if you sign up to a mailing list (not yet active).

How We Use Your Data

To confirm and manage bookings.
To respond to enquiries.
To operate live chat support.
To improve our website and services.
To send marketing (only with consent).
To comply with legal and accounting requirements.

Legal Basis for Processing

Contract – to deliver bookings and services.
Legitimate interests – to improve services and ensure security.
Consent – for cookies, live chat, maps, and marketing.
Legal obligations – for tax and record-keeping.

Sharing Your Data

We share data only with trusted providers:

Cloudbeds (bookings and payments)
Webflow (form submissions)
Tidio (chat services & newsletter sign-ups)
Google (analytics, tag manager, maps)
Professional advisers and IT/hosting providers

We never sell your data.

Data Retention

Booking records: 7 years
Enquiries: up to 12 months unless related to a booking
Chat: up to 12 months unless linked to a guest account
Analytics: up to 26 months
Marketing: until you unsubscribe

Your Rights

You may:

Access, correct, or delete your data
Restrict or object to certain processing
Request a copy of your data
Withdraw consent at any time
Complain to the ICO at ico.org.uk

Security

We take care to keep your data secure. Access is restricted to authorised staff and trusted processors.